Franchise Development Manager

Togetherway is a company builder.

Organically assembling a portfolio of technology companies that'll serve the next billion consumers in Africa.


Job Description

Our qualified candidate will have prior full-scale Franchise Development department success with functional proficiency in current day Franchise Development skillsets. This is a player-coach position, responsible for all department functions, direct sales, and hiring and management of one or more Franchise Sales Consultants. Please respond ONLY if your experience reflects the following attributes:

  • Uncommonly strong work ethic, impeccable integrity, and uniquely solid core values

  • Accountability for the achievement of consistent, measurable results

  • Self-starter with strong initiative and interpersonal skills; resourceful & responsible

  • Capable and committed contributor to a small team environment, willing and able to apply proven skillsets and deliver high impact results

  • Service-oriented, with genuine long-term employment interest

  • Existing relationships with key franchise development-related vendors in the franchise industry

Primary Responsibilities:

  • Lead all aspects of Franchise Development, strategy & process, to include management of the FDD, Franchise Operations Manual, sales process, lead generation, new franchise territory sales, territory creation etc

  • Serve as the technical subject matter expert leading the execution of cross-functional, multi-disciplinary product development initiatives within portfolio companies and partners.

  • Partner with appropriate cross-functional teams such as Marketing, Development, Supply Chain, Training and others to launch and achieve targeted results for business plans and initiatives.

  • Participate in P&L goal setting and deliver budgeted top and bottom-line results.

  • Define and implement a cost-effective lead generation strategy utilizing both traditional and non-traditional mediums

  • Utilizes “best practices” approach in executing operational improvements, training, merchandising, marketing, prospecting and overall franchise management to improve revenue.

  • Assists in planning and conducting networking meetings and activities to improve profitability through training and networking with vendors, Franchisors and Franchisees.

  • Trains and coaches Franchisees in effective pricing of products and services by utilizing financial benchmarks

  • Schedules Franchisee training to ensure understanding of policies, procedures, roles, and responsibilities

  • Assists in new location build-outs, remodels, transfer and renewal upgrades to ensure execution according to specifications.

  • Interface with executive team members to help shape the company’s overall strategic direction

Minimum Requirements:

  • Bachelor's degree or equivalent work experience

  • 3 or more years demonstrated leadership success of a Franchise Development

  • 2 or more years successful experience directly selling franchises

  • Working knowledge of current industry sales management practices, approaches, tools, resources and skillsets vital to all aspects of Franchise Development

  • 3-5 years of practical store-level operations or consulting experience, ideally in the QSR industry

  • Experience in a multi-unit environment, knowledge of retail or service industry operations and financial reporting

  • Ability to read and interpret financial statements; strong analytical skills

  • Strong verbal and written communications skills, including public speaking, with an ability to clearly articulate concepts and programs to a variety of audiences.

  • Strong ability to multi-task and prioritize multiple projects and requests simultaneously, within an intense, deadline-driven environment.

  • Proven ability to build solid relationships and work effectively with others at all levels of an organization

  • Demonstrated and successful ability to lead, motivate, hold accountable, develop, direct and achieve target results for customer group, business unit or Franchise Partner(s).

  • Strong organizational, interpersonal, problem solving and influencing skills

  • Proficiency in computer skills, i.e. ERP, Word, PowerPoint, Excel, Outlook, webinars and web-related resources

  • Multilingual/Multicultural skills preferred

  • Ability and willingness to travel

  • Tech industry knowledge a plus